JOINROOMS BUSINESS CHAT
JoinRooms Business Chat Terms of Service
These Terms govern access to and use of JoinRooms Business Chat by a business customer and its authorized users. By accepting these Terms for a business, the person accepting confirms that they are authorized to bind that business.
1. The service
JoinRooms Business Chat provides hosted business messaging, website and app entry methods, staff tools, media features, community features where purchased, and related operational services. The exact capabilities available to a customer are determined by the customer's JoinRooms Business plan and configuration.
2. Business accounts and authorized users
The customer is responsible for accurate account information, safeguarding credentials, assigning appropriate employee roles, promptly removing access that is no longer needed, and all activity performed through its authorized accounts. JoinRooms may rely on instructions from the customer's Owners and Managers acting within their assigned authority.
3. Customer configuration and App Connect
The customer is responsible for its websites, applications, notices, customer relationships, and the accuracy and legality of information it provides to JoinRooms. When App Connect or another authenticated handoff is used, the customer is responsible for authenticating its own users, sending accurate identity and authorization claims, protecting server credentials, and using approved origins and return destinations. JoinRooms may reject invalid, unsafe, or unauthorized handoffs.
4. Customer content
As between the parties, the customer and its users retain their rights in messages, images, files, profile information, reactions, and other content submitted to the service. The customer grants JoinRooms a limited, nonexclusive right to host, transmit, process, display, back up, moderate where authorized, and otherwise use that content only as reasonably necessary to provide, secure, support, and improve the service and comply with law. The customer represents that it has the rights and permissions needed for content and personal information it submits or directs JoinRooms to process.
5. Retention and deletion
Business Chat supports configured conversation-retention periods of 30, 60, or 90 days. Retention is measured under the service's documented lifecycle rules. A longer retention setting does not restore content already deleted. A shorter setting applies prospectively as described in the product. Backups and restricted legal or safety holds may follow separate, limited schedules. The customer should export or preserve records it independently must keep before their scheduled deletion.
6. Acceptable use and customer responsibilities
The customer and its users must comply with the Acceptable Use Policy and applicable law. The customer is responsible for obtaining required notices and consents from its users and for responding to its own customer-service, marketplace, community, employment, and business obligations. JoinRooms does not become a party to transactions or disputes between the customer and its users.
7. Availability and changes
JoinRooms will use commercially reasonable efforts to operate the service, but uninterrupted or error-free service is not guaranteed. Maintenance, security events, third-party services, internet conditions, and events beyond reasonable control may affect availability. JoinRooms may change the service to maintain security, reliability, legal compliance, or product quality without materially reducing paid core functionality during a current subscription term.
8. Suspension and termination
JoinRooms may suspend or limit access when reasonably necessary to address a security risk, unlawful activity, material breach, nonpayment, abuse, or harm to the service or others. Where practical, JoinRooms will give notice and an opportunity to cure. Suspension does not authorize deletion outside the normal retention and lifecycle rules. Either party may terminate as permitted by these Terms and the Billing Policy.
9. Intellectual property and feedback
JoinRooms and its licensors retain all rights in the service, software, documentation, designs, and trademarks. No rights are granted except the limited right to use the service under these Terms. If the customer provides feedback, JoinRooms may use it without restriction or payment, provided JoinRooms does not publicly identify the customer as the source without permission.
10. Confidentiality
Each party will use reasonable care to protect the other party's nonpublic business, technical, and security information and will use it only to perform under these Terms. Confidential information does not include information that is public through no breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information when legally required after giving notice where legally permitted.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” JOINROOMS DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. JOINROOMS DOES NOT WARRANT THAT THE SERVICE WILL MEET EVERY CUSTOMER REQUIREMENT OR THAT CUSTOMER CONTENT OR THIRD-PARTY SERVICES WILL BE ERROR-FREE.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM THESE TERMS. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE CUSTOMER FOR BUSINESS CHAT DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO AMOUNTS OWED, A PARTY'S FRAUD OR WILLFUL MISCONDUCT, OR LIABILITY THAT LAW DOES NOT ALLOW TO BE LIMITED.
13. Indemnity
The customer will defend and indemnify JoinRooms and its personnel against third-party claims arising from the customer's content, websites or applications, transactions with its users, violation of law, or material breach of these Terms or the Acceptable Use Policy. JoinRooms will promptly notify the customer and reasonably cooperate. The customer may not settle a claim in a way that admits wrongdoing by or imposes obligations on JoinRooms without written consent.
14. Governing law and venue
Arkansas law governs these Terms without regard to conflict-of-law rules. The state and federal courts located in Sebastian County, Arkansas will have exclusive jurisdiction, and each party consents to that venue. These Terms do not include a mandatory arbitration provision or class-action waiver.
15. Changes to these Terms
JoinRooms may update these Terms. Material changes will be identified by a new version and effective date and will be communicated through the service, email, or another reasonable method. JoinRooms may require a new affirmative acceptance before continued use when a change materially affects rights or obligations.
16. General
These Terms, the Acceptable Use Policy, the Billing Policy when applicable, any executed Data Processing Addendum, and an applicable order or plan selection form the agreement for Business Chat. If they conflict, an executed order or Data Processing Addendum controls only for its specific subject. Neither party may assign the agreement without consent, except in connection with a merger, acquisition, or sale of substantially all relevant assets. If a provision is unenforceable, the remainder continues. Notices to JoinRooms may be sent to support@joinrooms.us.