JOINROOMS BUSINESS CHAT
JoinRooms Business Chat Billing, Trial, Cancellation, and Refund Policy
This Policy describes the commercial billing rules for standard self-service JoinRooms Business Chat subscriptions. Custom, complimentary, pilot, or separately negotiated arrangements may follow a written order or agreement instead.
1. Fourteen-day trial
An eligible self-service Business customer may receive one 14-day free trial. A payment method and billing address are required before the trial begins. The confirmation screen identifies the plan, billing interval, price, and scheduled trial end. Unless canceled before the disclosed trial end, the selected paid subscription begins automatically at the displayed price plus applicable tax. Trial eligibility is limited by business and Owner-account history and is not reset by creating duplicate accounts.
2. Monthly and annual subscriptions
Subscriptions renew automatically for the selected monthly or annual interval until canceled. The approved annual price equals ten monthly payments for the same product, capacity, and retention selection; it is a fixed catalog price rather than a later calculation. The current plan, amount, status, and renewal or period-end date are shown in the Business Dashboard and Stripe-hosted billing surfaces where available.
3. Plan upgrades and downgrades
An upgrade may take effect immediately only after JoinRooms displays a fresh Stripe-calculated proration preview and the authorized Owner or Manager confirms it. A downgrade is scheduled for the next renewal and may be blocked until active configuration and usage safely fit the lower allowance. JoinRooms does not automatically change or charge for a plan because usage increased. Retention and capability changes follow the non-destructive rules described in the product and Terms.
4. Cancellation
A customer may schedule cancellation through the available JoinRooms or Stripe billing controls. Cancellation normally takes effect at the end of the current paid period, and service remains available through that date subject to the agreement. Canceling during a trial prevents the paid subscription from beginning if completed before the trial end. Cancellation does not immediately delete tenant data; normal retention and lifecycle rules continue.
5. Refunds and billing corrections
Except where law requires otherwise or JoinRooms expressly agrees, subscription charges are nonrefundable and JoinRooms does not provide partial-period refunds or credits for unused time. JoinRooms will investigate and correct verified duplicate or erroneous charges. JoinRooms may make discretionary exceptions, but one exception does not create an ongoing obligation or change this Policy.
6. Failed payments and grace
A past-due subscription may remain operational while the payment provider attempts collection, and the Dashboard may show that billing attention is needed. JoinRooms does not delete tenant data because a payment fails. Unpaid, canceled, incomplete, or expired subscription states may end authority for new normal service while retained records continue under existing lifecycle rules.
7. Allowances and overages
Commercial plans include stated usage allowances. Business Chat does not automatically impose per-message charges, surprise overage fees, or usage-driven upgrades under the current commercial catalog. High or sustained usage may prompt an advisory recommendation or a discussion with JoinRooms.
8. Taxes and price changes
Displayed prices exclude applicable taxes unless stated otherwise. The customer is responsible for taxes that law requires to be collected or paid, excluding taxes based on JoinRooms' net income. JoinRooms will not guess or hard-code a tax treatment; taxes will be calculated only when an approved tax configuration is active. Future catalog or price changes do not silently rewrite an existing versioned subscription and will be communicated as required before taking effect.
9. Records and support
JoinRooms and its payment provider retain subscription, invoice, acceptance, and payment-status records needed for billing, accounting, security, dispute resolution, and law. JoinRooms does not receive or store full payment-card numbers. Billing questions may be sent to support@joinrooms.us.